Ottawa Property Operations

Take your evenings
and weekends back.

Professional after-hours property management for Ottawa's Airbnb hosts and commercial property owners. You handle the 9-to-5. We handle everything else.

What We Do

Two services.
One operational backbone.

Built around your schedule — not ours. Whether you're an Airbnb host or a commercial property owner, we bring operational discipline and real expertise to the parts of property management that consume your personal time.

01
After-Hours STR Co-Hosting

Evenings, weekends, and every moment a guest needs something — handled. You keep full control during the day. We take over when your day ends.

  • Guest messaging from 5pm weekdays & all weekend
  • Turnover coordination — we manage the cleaners
  • Emergency & maintenance response
  • Automated message setup on onboarding
  • Review management & guest screening
  • Monthly performance summary
18–20% of gross monthly revenue · Min. $400/mo
Full Service Details →
02
FM & Vendor Contract Consulting

Expert facilities management without the full-time hire. From vendor contract audits to fractional FM retainers — operational excellence on your terms.

  • Vendor contract review & renegotiation
  • Facilities operations audit & recommendations
  • Preventive maintenance program setup
  • Contractor sourcing & management
  • SOP development for your team
  • Ongoing fractional FM retainer available
One-time audit from $750 · Retainer from $800/mo
Full Service Details →

Simple from day one.

Step 01
Initial Conversation

We talk through your property, your pain points, and what you actually need covered. No obligations.

Step 02
Tailored Proposal

You receive a clear scope of work, pricing, and a simple agreement. No surprises, no locked-in annual contracts.

Step 03
System Setup

We configure automations, build your vendor contacts list, and establish your operational playbook — typically within a week.

Step 04
Hands-Off for You

Your evenings and weekends are yours again. Monthly performance summaries keep you informed without keeping you busy.

Principal
William Johnston
🏢
Facility Management Professional background in facilities operations, vendor management, and maintenance systems
🏨
Hospitality Deep experience in guest experience, service standards, and property operations
📋
Project Management Structured, process-driven approach to every property engagement
📍
Ottawa-Based Local vendor network, local market knowledge, local accountability

The operational expertise most property owners never had access to.

Most Airbnb co-hosts are great communicators. Most property managers understand leases. Very few understand the operational side — vendor contracts, maintenance systems, facilities management, and guest experience — the way a trained FM professional does.

Johnston Property Operations was built to bring that expertise to Ottawa's property owners at a fraction of the cost of a full-time hire.

Start a Conversation

Let's talk about your property.

Whether you're an Airbnb host who's tired of weekend interruptions, or a business owner who needs FM expertise without the full-time cost — start with a conversation. No pressure, no pitch.

Location:  Ottawa, Ontario
Email:  william.johnston.fm@gmail.com
Response time:  Within 24 hours
✓   Thank you — your message has been received. William will be in touch within 24 hours.